1. Cancellation notice
Customers must provide at least 48 hours' notice to cancel or reschedule a booking.
- Cancellations made with less than 48 hours' notice may incur a cancellation fee of 50% of the scheduled cleaning cost.
- Cancellations made within 24 hours of the appointment may incur a fee of up to 100% of the booking cost.
2. Rescheduling
Customers may reschedule their appointment free of charge with at least 48 hours' notice, subject to availability.
3. No-show policy
If our cleaning team arrives at the agreed property and cannot gain access, the customer may be charged up to 100% of the scheduled cleaning fee.
4. Late access
Customers are responsible for ensuring that our cleaning team can access the property at the agreed time. Delays caused by the customer may reduce the available cleaning time.
5. If we need to cancel
In the unlikely event that we need to cancel or reschedule a booking, we will notify the customer as soon as possible and offer an alternative appointment.
6. Refunds
Any deposits or advance payments will be refunded where applicable, in accordance with our cancellation terms and consumer rights.
To cancel or reschedule, email info@thertmaids.com. We are available Monday to Saturday, 8am to 5pm.
Thank you for choosing our cleaning services. We appreciate your understanding and cooperation.